Please see below a list of frequently asked questions by our customers.
If you are experiencing any problems placing an order please call me directly on my cell.
Grant Smith
President
416-452-3264 or Click Here to contact me
Where can I get more product information?
For product enquiry please contact.
John MacLeod
Toll free: 1-888-395-0006
Tel.: (519)767-3140
Fax: (519) 767-3141
How long does it take to process my order?
All orders received before 4:00pm Central are transmitted to our suppliers the same day they are received.
Canadian orders will take 5 to 7 business days to be delivered.
U.S. Orders take a 7 to 10 business days to be delivered.
How do I calculate how long the product will last?
Here is some basic information to help you calculate how long your product will last
- A 1liter Bottle is equal to 1,000ml or 1,000cc or 1quart
- A 4liter bottle is equal to approximately 1US Gallon
Can I find out where my order is after it is shipped?
Shipping information is updated daily......you can access your shipment information by selecting our "Track Your Order" tab found at the top of every page. Orders shipped into the U.S. do not have tracking capabiity once they cross the border.
If it appears your order may be lost, or taking too long, you should contact us Click Here or you can call me directly 416-452-3264
Who pays for shipping?
Freight charges are the responsibility of the customer and will be billed as part of the transaction.
We make every effort to be consistant with our shipping rates however to some extent the economy determins our rates.
Increases in fuel cost are the largest influence on our rates.
How much will shipping cost?
We try to be as consistant
Shipping rates fluctuate as a result of Oil prices and the U.S. dollar
Our Current Rates are:
$7.00 Cdn Ontario
$8.50 Cdn for the rest of Canada
$14.50Cdn for U.S. shipments.
(All rates are subject to change without notice)
Payment Methods
We accept VISA, Mastercard and Americian Express through this site.
We also accept personal checks.(Shipment cannot be made before the check has cleared which will increase the lead time)
Checks should be made payable to:
EStores Canada
396 King Road,
Richmond Hill, Ont.,
Canada, L4E 2X4
How does a secure transaction remain secure?
If the buyer's browser supports the Secure Socket Layer (SSL) protocol (currently Netscape, Microsoft Internet Explorer, AOL, and many other browsers do), then credit card and check information entered on a merchant's order form is encrypted at your computer before it is sent over the Internet. When received by us, the information is decrypted, allowing it to pass over the Internet, safe from prying eyes and potential thieves.
Who has access to my credit card Information?
The only people who have access to your card information is the Banking Institution that handles the transaction.
This site does not have access to your card info at any time during the transaction.
Your customer contact information is maintained but will never be used without your consent for any purpose.
New customers are automatically added to our members list and will receive announcements periodically.
We do not spam from this or any EStores site.
There is an unsubscribe link on the home page.
Shipping Method
All products are shipped from our central location here in Toronto.
Omega Alpha Pharmaceuticals
795 Pharmacy Avenue
Toronto, Ontario.
Canada M1L 3K2
Canada Post is our provider for all our shipping needs.
As a provider they are the most cost effective for our customers and offer online tracking comparable to most other transportation companies.
Returns / Refunds Policy
Returns or Refund requests can be accepted within 30 days of product delivery.
An R.M.A.(Return Material Authorization) number must accompany all returns.
To obtain an RMA number Click Here to let us know.
Please include your order number and a description of the problem.
Shipping instructions and method will be sent to you by Email.
Return product must be properly packaged for shipment to prevent damage.
Refunds can only be processed after the returned product has been inspected by our staff.
Products failing inspection will be returned only upon request.
All product returns must be sent to our location at:
Omega Alpha Pharmaceuticals
795 Pharmacy Avenue
Toronto, Ontario.
Canada M1L 3K2
Does this site do Link Exchanges?
If you have a site or offer products and services related to horses or horse care, we may be interested in exchanging links.
To request a link Exchange please Click Here
Do you accept 3rd party advertizing on this site?
If you are interested in advertising on this site, we may be interested,
Only those products and services that are related to horse care will be considered.
Please submit all requests to us via Email Click Here
